News & Events

November 16, 2021

Dear KOS Customers,

Due to an issue with the phone carrier, Bell customers are currently unable to call KOS's main line.  Please call us at 613-967-7137 or email us at and we will have some one reach out to you ASAP. 

Thank you!

October 11, 2021

Dear KOS Customers,

The Kingston Online Services offices will be closed on October 11th for the statutory Holiday.  We will re-open on October 12th at our regular hours.  Over the phone technical support is available to our customers on October 11th between 10:00am EST and 4:00pm EST by dialing (613) 549-8667.

Thank you!

Planned Outage

Dear KOS Customers,

There will be a short outage August 5th between 6 am and 8 am. The outage will impact our clients in Prince Edward county, Belleville and surrounding area. 

Thank you!


Storm Update

Storm Update   

Parts of our wireless network were damaged in the storm last night.

As a result, wireless internet services to customers in the Kingston, Sydenham, Amherst Island, Wilton, Yarker and surrounding areas have been impacted.

We currently have crews on site working to restore service as soon as possible.

Thank you,



Kingston / Amherstview Hydro One Power Outage - June 27, 2021

Dear KOS Customers,

      Hydro One has announced that there will be a planned power outage on June 27, 2021 that will impact Kingston and Amherstview.  I've included a few further details below:

      Hydro One is advising residents in the Kingston and Amherstview area of a planned power outage on Sunday, June 27 required for crews to safely perform scheduled maintenance and complete upgrades in the area. For the safety of our crews, equipment must be de-energized to complete the work. To reduce service disruptions and the need for future outages, we are bundling our work as much as possible to enhance power reliability and replace aging infrastructure.

      When: A planned power outage will take place on Sunday, June 27 from 8 a.m. to 1 p.m. and will affect approximately 3,400 Hydro One customers in the Township of Loyalist, including Amherstview as well as Hydro One customers in Kingston.

       This will impact towers in the area. Service will be restored as soon as power is back on. Please see for updates.

Thank you!


With the significant and growing concern across North America of the COVID-19 (“coronavirus”) situation, we wish
to provide you on an update on how KOS is handling this situation as it relates to our customers and employees.

We will remain fully operational. Our employees are equipped to work remotely from home. Our offices will be locked and we will only have limited staff members in our offices for equipement exchange and pick up only. Times for equipment exchanges and pick up must be arranged over the phone prior to coming to the office.

During this unprecedented event, we will help to slow the spread of the virus by limiting our employees attending the workplace. We will be communicating with our employees on a regular basis, promoting social distancing and cancelling our business travel.

We will reassess the COVID-19 situation and will provide an update if and when this situation changes.

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Enjoy unlimited data on our Cable and DSL services.

Protect Your Identity

Keep your identity safe! KOS will never ask for passwords, banking information or any other personal data in unsolicited email.

If you receive such an email, it is NOT from KOS. Do not respond to it, just delete it.

If you are unsure, please contact our office.

25 Years in Business

We would like to extend a warm thank you to our loyal customers and welcome new customers like you.