Contact Customer Service

If you have a complaint about your services with KOS, your first step is to reach out to our local Customer Service team. Our Service team will respond to you quickly and will work with you to find a resolution! Filling out the Contact Form is the fastest way to notify us of your issue:

Click here to fill out the Contact Us form

If you aren’t satisfied after working with our Service team, other options to work towards a resolution are:

Escalate to a Supervisor

If our Service team was unable to provide you with a resolution that you are satisfied with, you may request to speak with a Supervisor. You can request this from the Customer Service team or you can send an email to accounts@kos.net with the subject line “Attention Supervisor”. If you feel your concern still remains unresolved after speaking with a Supervisor, they will escalate it to a Senior Manager for you.

Write to us:

If you’d prefer to send us a letter detailing your concern, you can mail it to:

KOS Internet Services
303 Bagot Street, Suite 16A
Kingston, ON K7K 5W7

Contact the Commission for Complaints for Telecom-Television Services (CCTS):

The CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit their website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.