Support & Help Center

You can test your internet speed by visiting speedtest.net. For the most accurate results, connect your computer directly to your modem with an ethernet cable and close any other applications that may be using bandwidth. If your speeds are consistently below what your plan provides, please open a support ticket and we'll investigate.

You can access your email right away through our webmail portal. To set up your KOS email in an app like Outlook or Thunderbird, use the following settings: Incoming (IMAP): mail.kos.net, port 993 (SSL). Outgoing (SMTP): mail.kos.net, port 587 (TLS). Your username is your full email address. If you need help configuring your email client, our support team is happy to walk you through it.

First, try restarting your modem and router by unplugging them for 30 seconds, then plugging the modem back in first and waiting for it to fully connect before powering on the router. Check our network status page to see if there is a known outage in your area. If the issue persists, please open a support ticket or call our office for assistance.

Upgrading your internet plan is easy. Simply call our Kingston or Belleville office during business hours and a representative will help you choose the right plan for your needs. In most cases, upgrades can be applied remotely with no technician visit required. You can also submit a support ticket requesting an upgrade and we will follow up with you.

Our Kingston and Belleville offices are open Monday to Friday, 8:00 AM to 5:00 PM. We are closed on weekends and statutory holidays. For urgent after-hours issues, you can open a support ticket and our team will respond as soon as possible on the next business day. Visit our contact page for full details.

We're sorry to see you go. To cancel your service, please call our office during business hours or open a support ticket. To cancel, we just ask for a few days' notice so we can process everything smoothly. Any rented equipment will need to be returned to one of our offices.